Complaints

Youth Works Community College Complaints Policy

Youth Works make every effort to ensure that all learners, service users, parents and visitors are satisfied with the service they have received from the organisation.  Occasionally, a complaint may be made against some aspect of the service received, whether justified or not, which requires a response and in some cases, needs to be redressed. 

 When responding to complaints, we aim to:

•   Be impartial and non-adversarial
•   Facilitate a full and fair investigation by an independent person or panel, where necessary
•   Address all the points at issue and provide an effective and prompt response
•   Respect complainants’ desire for confidentiality
•   Treat complainants with respect and courtesy
•   Ensure that any decisions we make are lawful, rational, reasonable, fair and proportionate, in line with the principles of administrative law
•   Keep complainants informed of the progress of the complaints process

Click HERE for the full complaints policy

Number of complaints registered under the formal procedure in 2022/2023 = 0

Number of complaints registered under the formal procedure in 2021/2022 = 0

Number of complaints registered under the formal procedure in 2020/2021 = 0